Shipping policy
At Three Point Club, we aim to process, pack, and deliver your order as quickly and safely as possible. This Shipping Policy explains our delivery options, processing times, shipping charges, tracking, delays, lost parcels, and international shipping terms.
1. Order processing times
Orders are usually processed within [5-10 working days] after payment has been received.
Orders placed on weekends, bank holidays, or public holidays will usually be processed on the next working day.
During busy periods, product launches, sales, or seasonal peaks, processing may take longer. If there is a significant delay with your order, we will contact you using the details provided at checkout.
2. UK delivery
We currently offer shipping within the United Kingdom.
Estimated UK delivery times are: 5-10
Delivery times are estimates and may vary depending on courier service, location, weather, strikes, seasonal demand, or other circumstances outside our control.
4. Shipping charges
Shipping charges are calculated and shown at checkout before you place your order.
Where a delivery charge applies, it will be clearly displayed before payment.
5. Order tracking
Once your order has been dispatched, you may receive a shipping confirmation email with tracking details, depending on the shipping method used.
If you do not receive tracking information, or if your tracking link has not updated for several days, please contact us at:
Email: info@three-points-club.com
Please include your order number and the email address used at checkout.
6. Incorrect delivery information
Please make sure your delivery address is correct before placing your order.
We are not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated delivery information provided at checkout.
If you notice an error in your delivery details, contact us as soon as possible at info@three-points-club.com. We will do our best to update the address before dispatch, but we cannot guarantee changes once an order has been processed or shipped.
7. Failed deliveries and uncollected parcels
If a courier is unable to deliver your parcel, they may leave a delivery note, attempt redelivery, deliver to a collection point, or return the parcel to us.
If a parcel is returned to us because it was refused, uncollected, or the delivery address was incorrect, we may need to charge an additional shipping fee to resend it.
If you no longer want the order, we may process a refund for the product cost once the parcel is returned to us, excluding any shipping costs we are not legally required to refund.
8. Lost, delayed, or missing parcels
If your order has not arrived within the estimated delivery period, please check your tracking information first.
If your parcel appears to be delayed, lost, or marked as delivered but you have not received it, contact us at:
Email: info@three-points-club.com
Please include your order number, tracking number if available, and delivery address.
We may need to investigate the issue with the courier before issuing a replacement or refund.
Where a delivery deadline has been agreed and is missed, or where delivery has not happened within a reasonable time, customers may have legal rights under UK consumer law.
9. Damaged items during delivery
Please inspect your order as soon as it arrives.
If your item arrives damaged, contact us as soon as possible at info@three-points-club.com and include:
- your order number;
- clear photos of the damaged item;
- photos of the packaging;
- a short description of the issue.
We may offer a replacement, refund, or other suitable solution depending on the circumstances.
Please keep the original packaging until the issue has been resolved, as the courier may need evidence for the claim.
10. Pre-orders
If an item is available for pre-order, the estimated dispatch date will be shown on the product page or at checkout.
If your order contains both pre-order and in-stock items, we may ship everything together once the pre-order item is available, unless stated otherwise.
Pre-order dates are estimates and may change due to manufacturing, supplier, or courier delays. If there is a significant delay, we will contact you.
11. Delivery restrictions
If we are unable to deliver to your address, we will contact you and may cancel and refund your order.
12. Contact us
For questions about shipping, delivery, tracking, or lost parcels, contact us at:
Three Point Club
Email: info@three-points-club.com
Website: three-points-club.com