Refund policy
At Three Point Club, we want you to be happy with your order. This Return & Refund Policy explains how returns, refunds, exchanges, damaged items, and faulty products are handled when you buy from us.
1. Change-of-mind returns
If you change your mind, you may request a return within 14 days of receiving your order.
To be eligible for a change-of-mind return, the item must be:
- unused;
- in its original condition;
- in its original packaging, where possible;
- returned with proof of purchase or order confirmation.
To start a return, please contact us at:
Email: info@three-points-club.com
Please include your order number, full name, email address used at checkout, and the reason for your return.
2. Returning your item
Once your return request has been approved, we will provide return instructions.
Unless the item is faulty, damaged, or incorrect, you are responsible for the cost of return postage. We recommend using a tracked delivery service, as we cannot guarantee that we will receive your returned item.
Please do not send items back without contacting us first.
3. Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method.
Refunds may take several working days to appear in your account, depending on your bank or payment provider.
For eligible change-of-mind returns, we will refund the price paid for the returned item and, where required by law, the cost of standard delivery. If you selected a more expensive delivery option, we only refund the standard delivery amount.
4. Items returned used, damaged, or incomplete
We reserve the right to reduce or refuse a refund if an item is returned used, damaged, incomplete, or not in a resaleable condition, unless the issue is due to a fault with the product.
This does not affect your statutory rights.
5. Damaged, faulty, or incorrect items
Please check your order as soon as it arrives.
If your item is damaged, faulty, or incorrect, contact us as soon as possible at:
Email: info@three-points-club.com
Please include:
- your order number;
- a description of the issue;
- clear photos of the item, packaging, and any damage;
- whether you would prefer a refund, replacement, or exchange.
If the item is faulty, damaged on arrival, or not as described, you may be entitled to a refund, repair, or replacement under UK consumer law.
Where the issue is our fault, we will cover reasonable return postage costs or provide a prepaid return label where appropriate.
6. Exchanges
We may offer exchanges where stock is available.
If you would like to exchange an item, please contact us at info@three-points-club.com with your order number and details of the item you would like instead.
If the requested replacement item is unavailable, we may offer a refund or store credit.
7. Sale items and discount codes
Sale items may be returned in line with this policy unless clearly stated otherwise.
Items purchased with a discount code are refunded at the price actually paid, not the original full price.
Your statutory rights are not affected.
8. Personalised or custom items
Personalised, customised, engraved, or made-to-order items cannot usually be returned for change of mind unless they are faulty, damaged, or not as described.
9. Gift returns
If you received an item as a gift, please contact us with the order number or proof of purchase.
Where possible, we may offer an exchange, store credit, or refund to the original payment method.
10. Late or missing refunds
If your refund has been approved but has not appeared in your account, please first check with your bank or payment provider.
If you have done this and still have not received your refund, contact us at:
Email: [insert support email]
11. Contact us
For questions about returns, refunds, exchanges, or damaged items, contact us at:
Three Point Club
Email: info@three-points-club.com
Website: three-points-club.com